Get in Touch With Us

This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with, and what we cannot. We publish research-based guides to casinos outside GAMSTOP, including slots, bonuses, payments and withdrawals. We are an information site, not a casino, so we cannot access your casino account or act for you in a dispute.

What we can help with

Writing to us is most useful when your message falls into one of these areas:

• Corrections: a bonus term, payment method or withdrawal limit on our pages that looks out of date or wrong.
• Questions about our reviews: how we researched a casino, or why a page says what it does.
• Reader experiences: information about a casino's terms or conduct that we should check. We treat this as a lead to verify, not as proof.
• Feedback and topic suggestions: for example, a question about slots, wagering requirements or verification that you would like covered.
• Business and editorial enquiries: introductions from operators, software providers or other organisations.

What to include in your message

A clear message gets a faster and more useful reply. Please include:

1. The page address or title you are writing about.
2. The specific statement you question, quoted or described.
3. What you think is correct, and any evidence such as a screenshot of the casino's current terms, with the date you saw it.
4. Whether you are happy for us to quote or reference your message.

Please do not send passwords, full card numbers or identity documents. We never need them.

What we cannot do

We cannot recover funds, release a held withdrawal, reopen a closed account or rule on a dispute between you and a casino. We also cannot guarantee any outcome with an operator. If you have a problem with a casino, these steps usually work best:

• Contact the casino's own support first and keep copies of the chat or emails.
• Use its formal complaints procedure if support does not resolve the issue. Check its terms for the stated process and time limits.
• Check which licence the casino holds and whether that licensing body or an alternative dispute service accepts complaints. Protections vary a great deal between regulators.
• If you paid by card, ask your bank whether any protection applies to your situation.

Our guide to trusted non GamStop casinos for UK players explains what to look at in licensing, payments and terms before you sign up.

What happens after you write

A person reads every message. We aim to reply within a few working days, though this can take longer at busy times. When you report a factual error, we check it against the casino's current published terms and, where possible, other verified sources. If we confirm it, we update the page and revise the date on the information. If we cannot confirm it, we will say so rather than guess.

Corrections are handled the same way for every casino. Commercial relationships do not decide our rankings, and commission does not buy position or stop us changing a review.

If gambling is causing you harm

If gambling is affecting your money, relationships or wellbeing, please speak to someone who can help, not just to us. GamCare runs the National Gambling Helpline on 0808 8020 133, and offers online chat. Both are free and confidential. You can also ask your bank about gambling blocks on cards, and use blocking software on your devices.

If you registered with GAMSTOP, that is a choice made to protect you. Sites outside the scheme do not have to honour it, so think carefully before using them. Gambling is for adults aged 18 and over, should never be treated as income, and is not a way to solve money problems.

A note on our advertising and affiliate links

We may earn commission when you use some links on this site. That is how we fund our research. It does not influence how casinos are rated or ranked, and we say so openly so you can weigh our recommendations accordingly. Ask us if you want to know how a specific page was put together.